Pastoral care
24/7 support, wherever you work
Our dedicated pastoral support team looks after every worker, 24/7, from the day you register, through relocation, and throughout your placement.
What’s included
24/7 support line
Someone to talk to, day or night, from registration onwards.
Weekly wellbeing checks
Making sure you’ve settled in, like your accommodation and feel safe.
Relocation & accommodation
Sourcing accommodation, travel, flights and itineraries, and liaising with landlords.
Financial help
Help with travel and accommodation costs and advances for upfront relocation costs, where needed.
Translation & appointments
Arranging appointments and help with translation services.
Bereavement care
Support when you need it most.
The full pastoral package
Our support includes, but isn’t limited to:
Getting started
- Welcome packs, including uniforms, ID badges and timesheets
- Help completing forms and applications, and checking you meet qualification criteria
- Information on salary frequency, pension, deductions, and annual and other leave
Relocating
- Arranging flights, travel options and itineraries
- Financial help with travel and accommodation, and advances for upfront relocation costs
- A concierge service to take you from home to your place of work
- Sourcing and securing accommodation, and explaining what documents landlords need
- Talking to landlords and hotels if you have specific needs or need adjustments
- How to open a bank account, and information on council tax, utility bills and internet
Settling in
- Local amenities guides, places of interest, and the nearest supermarkets and food costs
- Local places of worship, community groups and leisure facilities
- Where to find GPs, dentists, nurseries, schools, universities and childcare
- Contact details for the police and emergency services, and the nearest stations
- Regional weather and clothing suggestions
Throughout your placement
- 24/7 support line and weekly wellbeing checks
- Wellbeing and mental health support services
- Reward and recognition gifts for birthdays, anniversaries and loyalty milestones
- Festive and religious celebrations
- Bereavement care and support
- Arranging appointments and help with translation services
Talk to us about support
Questions about relocating or working with Pure? We’re here 24/7 for our workers.
Contact us